Notice history -

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Notice history

No notices reported this month

Resolved
October 10, 2024 at 11:36 AM
Resolved
October 10, 2024 at 11:36 AM
This incident has been resolved. The issue was caused as our telephony provider Virgin Media had a short outage which disabled secure connections to our systems. This has been resolved, and our website was down for approximately 8 minutes - we apologise for any inconvenience caused.
Identified
October 10, 2024 at 11:30 AM
Identified
October 10, 2024 at 11:30 AM
We've located the issue which has been caused with one of our internet connections which has failed. We're currently looking into this as a matter of urgency.
Update
October 10, 2024 at 11:27 AM
Update
October 10, 2024 at 11:27 AM
We are continuing to investigate this issue.
Investigating
October 10, 2024 at 11:27 AM
Investigating
October 10, 2024 at 11:27 AM
We're aware that the Portal website is currently inaccessible, our technical team are currently looking into this and will update shortly.

Resolved
September 27, 2024 at 11:49 AM
Resolved
September 27, 2024 at 11:49 AM
This incident has been resolved.
Update
September 27, 2024 at 11:08 AM
Update
September 27, 2024 at 11:08 AM
We are continuing to investigate this issue.
Investigating
September 27, 2024 at 11:08 AM
Investigating
September 27, 2024 at 11:08 AM
Our third party provider Brevo is currently experiencing a technical fault with their email system which means we currently cannot receive or send emails to/from our CRM systems. If you need urgent assistance please contact us via Live Chat, or if you're a Premium/VAT Member, please use your dedicated telephone contact.

Sep 2024 to Nov 2024