- Team Availability due to Virgin Media outage – Incident details

We're currently experiencing connectivity issues due to a Virgin Media broadband outage affecting Greater Manchester and surrounding areas. Our team's ability to respond to messages, process reports, and carry out standard office activities will be impacted throughout today.

Virgin Media has advised that service should be restored by 4pm, which falls outside our usual office hours. We're monitoring the situation closely and will resume normal operations as soon as connectivity is restored.

What this means for you

You can expect delays to message responses and reporting during this outage. If you have an urgent enquiry, please mark it as such in your email subject line, and our team will prioritise your request as soon as possible.

Support over the weekend

Should the outage extend beyond today, our team will be available on Saturday to catch up on any messages received.

All enquiries will continue to be handled according to our standard Support Timeframes, with VAT and Premium members receiving priority, followed by Advanced and Essentials packages.

We apologise for any inconvenience this external issue may cause.