- Erroneous email from Cloud System advising of generation failure – Incident details

All systems operational

Erroneous email from Cloud System advising of generation failure

Resolved
Degraded performance
Started over 4 years agoLasted 4 minutes
Updates
  • Resolved
    Resolved

    New code added to avoid duplication in future - issue arose following database change.

  • Investigating
    Investigating

    We're currently investigating a minor issue with Cloud Spreadsheet Notification emails which are sent to users when they request a cloud spreadsheet from our system. Once generated, our system appears to be sending both a 'success' and 'failure' email to clients - instead of just one or the other. Microsoft are investigating this issue. There is no impact to current spreadsheets or the system, just notifications are being sent incorrectly.